A sprint retrospective is a regular team meeting (typically at the end of each sprint) where the team reflects on what went well, what went poorly, and what should change in the next sprint. It's a cornerstone of agile and scrum methodologies.
Traditional retros focus on internal process — communication, estimation, technical debt, tooling. But the most impactful retros incorporate external evidence: what did customers think about what we shipped? Bringing customer feedback into retros transforms them from navel-gazing into customer-driven improvement: - Celebrate features that generated positive feedback - Examine features that shipped but generated confusion or negative sentiment - Adjust upcoming sprint plans based on fresh customer input
FeatureSay helps teams bring customer feedback into retros by providing real-time feedback dashboards, recently shipped feature tracking, and AI-generated summaries of customer response to recent releases. A 2-minute review of 'what customers said about last sprint's work' changes the entire retro conversation.