Features

AI that understands
your customers

FeatureSay's AI analyzes every piece of feedback to surface patterns, trends, and sentiment shifts your team might miss. Stop sorting — start deciding.

Pattern detection that scales

As your feedback volume grows, manual analysis breaks down. FeatureSay's AI groups similar requests, detects emerging themes, and scores features by customer impact — all in real time.

Trend detection

AI monitors feedback volume by theme and alerts you when a topic is spiking. Catch churn signals before they become churn.

Sentiment analysis

Understand the emotional tone behind feedback. Track sentiment over time by segment, feature area, or customer tier.

Feature clustering

The AI groups similar requests even when customers use different words, preventing fragmented votes and giving you a true picture of demand.

Impact scoring

Every feature idea gets an automated score based on vote volume, sentiment, customer segment, and velocity — a data-driven starting point for prioritization.

Frequently asked questions

How does the AI handle non-English feedback?

FeatureSay's AI supports analysis across 50+ languages, clustering similar requests regardless of the language they're submitted in.

Can I export AI insights?

Yes. Insights, summaries, and trend reports can be exported as CSV or PDF for sharing with stakeholders.

Is my data used to train AI models?

No. Your feedback data is never used to train or improve AI models. It's processed strictly for your account's insights.

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