How to Switch from Canny to FeatureSay: A Complete Migration Guide
Step-by-step guide to migrating from Canny to FeatureSay. Export your data, import into FeatureSay, and set up your new feedback system in under an hour.
Switching feedback tools feels daunting — but it doesn't have to be. Here's how to migrate from Canny to FeatureSay in under an hour.
Why teams are switching
Most teams switch from Canny to FeatureSay for three reasons:
- AI-powered insights: Canny is a passive board. FeatureSay actively analyzes feedback with AI — trend detection, sentiment analysis, and automated scoring.
- Better pricing at scale: Canny's per-tracked-user pricing grows with your customer base. FeatureSay's flat-rate pricing ($19/month Pro) stays fixed regardless of how many customers you have.
- Voice of Customer: Canny doesn't offer VoC analysis. FeatureSay includes theme clustering, frequency tracking, and executive summaries.
Migration step-by-step
Step 1: Export your data from Canny
In Canny's admin settings, navigate to the export section. Export all boards, posts, votes, and comments as CSV files.
Step 2: Create your FeatureSay account
Sign up for FeatureSay (14-day free trial — no credit card required). Create your workspace and configure your basic settings — workspace name, custom domain if needed.
Step 3: Import your data
In FeatureSay's import section, upload your Canny CSV files. Map columns: - Canny "Title" → FeatureSay "Feature Title" - Canny "Details" → FeatureSay "Description" - Canny "Votes" → FeatureSay "Vote Count" - Canny "Status" → FeatureSay "Status"
Step 4: Set up your portal
Configure your public portal with your branding. FeatureSay Pro, Growth, and Scale plans support custom domains. Set up your default board views, categories, and visibility settings.
Step 5: Re-embed the widget
Replace the Canny widget embed code with FeatureSay's widget. It's a single script tag — under 15KB, loads asynchronously.
Step 6: Connect your integrations
Set up your Slack, email, and any other integrations. FeatureSay offers native Slack, Jira, Linear, Zapier, Intercom, and Zendesk integrations.
Step 7: Notify your customers
Let your customers know you've switched. FeatureSay's new portal should look and feel better than Canny's — frame it as an upgrade, not a migration. "We've upgraded our feedback system to serve you better."
Step 8: Turn on AI features
Enable AI auto-tagging, sentiment analysis, and weekly digests. These features will immediately start organizing your imported feedback — giving you insights you didn't have in Canny.
What you'll gain
- - AI-powered trend detection, sentiment analysis, and feature scoring- AI-powered trend detection, sentiment analysis, and feature scoring
- - Voice of Customer analysis (theme clustering, executive summaries)- Voice of Customer analysis (theme clustering, executive summaries)
- - Automated weekly digests for your team- Automated weekly digests for your team
- - Flat-rate pricing that doesn't grow with your user base- Flat-rate pricing that doesn't grow with your user base
- - A modern, fast UI with dark mode- A modern, fast UI with dark mode
Need help?
FeatureSay's support team can assist with migration. Contact us at [email protected] for a guided migration.
Ready to put these insights into practice?
FeatureSay helps product teams collect, analyze, and act on customer feedback — with AI doing the heavy lifting.
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