Customer Feedback Tools Pricing Comparison 2026: FeatureSay vs Canny vs Featurebase vs Frill

Pricing for customer feedback tools is all over the map — from free to hundreds per month, with completely different pricing models that make apples-to-apples comparison difficult.

Here's the definitive 2026 pricing comparison across the top tools.

FeatureSay

**Model**: Flat-rate per workspace

• - No free plan — 14-day free trial on Pro (no credit card required)- No free plan — 14-day free trial on Pro (no credit card required)
• - Pro: $19/month ($15/mo annual = $180/year) — Unlimited feedback, 3 workspaces, 10 members, public portal, custom domain, community support. 14-day free trial.- Pro: $19/month ($15/mo annual = $180/year) — Unlimited feedback, 3 workspaces, 10 members, public portal, custom domain, community support. 14-day free trial.
• - Growth: $39/month ($31/mo annual = $372/year) — Most popular. Everything in Pro + 10 workspaces, 25 members, AI insights, Slack, Priority support, Webhooks & API.- Growth: $39/month ($31/mo annual = $372/year) — Most popular. Everything in Pro + 10 workspaces, 25 members, AI insights, Slack, Priority support, Webhooks & API.
• - Scale: $79/month ($63/mo annual = $756/year) — Everything in Growth + Unlimited workspaces, white-label, SSO/SAML, SLA guarantee, dedicated support. Contact sales.- Scale: $79/month ($63/mo annual = $756/year) — Everything in Growth + Unlimited workspaces, white-label, SSO/SAML, SLA guarantee, dedicated support. Contact sales.

**Best value for**: Any team size. Flat-rate pricing means your cost doesn't grow with users or feedback volume.

Canny

**Model**: Per tracked user (gets expensive fast)

• - Free: Limited features, 100 tracked users- Free: Limited features, 100 tracked users
• - Growth: ~$100+/month — scales with tracked users- Growth: ~$100+/month — scales with tracked users
• - Business: Custom pricing — includes SSO, priority support- Business: Custom pricing — includes SSO, priority support

**Best value for**: Small teams with few end users. Gets expensive as customer base grows.

**Hidden cost**: Price increases with every new customer who's tracked for feedback purposes.

Featurebase

**Model**: Flat-rate tiers

• - Free: Basic feedback board- Free: Basic feedback board
• - Pro: ~$39/month — expanded features- Pro: ~$39/month — expanded features
• - Business: Custom pricing- Business: Custom pricing

**Best value for**: Budget-conscious teams that don't need AI features. Lower price point but fewer advanced capabilities.

Frill

**Model**: Flat-rate with feature gates

• - Free: Basic board- Free: Basic board
• - Pro: ~$25/month — expanded features- Pro: ~$25/month — expanded features
• - Business: Custom pricing- Business: Custom pricing

**Best value for**: Very small teams needing basic feedback functionality. Lowest paid tier in the market, but limited feature set.

UserVoice

**Model**: Enterprise, contact sales (typically $$$

• - No free plan- No free plan
• - Contact sales for pricing- Contact sales for pricing
• - Typically $500+/month minimum- Typically $500+/month minimum

**Best value for**: Large enterprises with procurement processes. Overkill and overpriced for most teams.

Productboard

**Model**: Per user per month

• - Essentials: $20/user/month- Essentials: $20/user/month
• - Pro: $50/user/month- Pro: $50/user/month
• - Enterprise: Custom- Enterprise: Custom

**Best value for**: Large organizations focused on internal PM workflows. Expensive for small teams.

**Hidden cost**: A 10-person team pays $200-$500/month for tools that FeatureSay covers at $19/month.

The verdict

**Best overall value**: FeatureSay. Try it free for 14 days — then $19/month Pro with unlimited feedback. Need AI insights? Growth ($39/month) adds AI, Slack, and priority support. No per-user fees, no per-feedback-item fees.

**Best for tightest budget**: Frill at $25/month — but expect to outgrow it quickly.

**Best for enterprise**: UserVoice — if you have the budget and need enterprise procurement.

**Avoid if budget matters**: Canny (per-user pricing scales aggressively), Productboard (per-user costs add up fast).

What to watch for

• Per-user pricing: A $20/user/month tool costs $200/month for a 10-person team. Compare against flat-rate tools.
• Per-feedback-item limits: Some tools cap the number of feedback items you can collect. Read the fine print.
• Feature gates: Many tools put key features (AI, analytics, custom domain) behind expensive tiers. Check what's included at each level.
• Free plan limitations: Some "free" plans are glorified demos with severe limits. FeatureSay's 14-day free trial gives you full Pro access — no credit card required.